Internal Sales Administrator Vacancy

Working under the direction of the Sales Office Manager, the Internal Sales Administrator is the first point of contact in the organisation. Responsible for demonstrating the highest levels of customer service whilst maintaining an impeccable personal presentation. To Ensure that Dalroad Norslo customers are dealt with in the most professional manner at all times.

Principal Accountabilities
• Answer calls from customers & suppliers on a daily basis in a professional manner
• Deal with orders placed including checking deliveries, order status and progression to ensure customers and Area Sales Managers are aware of all information
• Deal with any complaints regarding any late orders, wrong products or picking issues
• Promptly handling all quotation requests that have been received via phone/email and fax
• Ensure orders are followed up to ensure all information is correct and unchallenged by customers
• Ensure discounts are assigned to specific customers
• Assign orders to relevant team members
• Placing orders onto the in-house system and ensuring information is correct at all times
• Notifying customers of any discrepancies/quantity issues or pricing issues
• Ensure customers are aware of delivery status via email or fax
• Filing of orders/supplier delivery notes and despatch notes
• Ensure all “End of Day” duties are completed; orders confirmed and invoices sent
• Generate Excel reports which outlines any outstanding parts to ensure customers are notified
• Ensure all emails that are sent to any customers and suppliers are cc’d to the Area Sales Managers
• Manually identify any changes in proposed delivery dates for major customers
• Liaise with all departments including purchasing/accounts/warehouse & sales to ensure customer orders are managed efficiently
• Liaise with Office Manager regarding higher authorisation or major concerns to customer orders
• Attend any customers meetings if required to ensure all concerns are addressed and relationships are kept strong
• Complete any training necessary to complete daily duties and to complete any product online training

• 37 hours per week
• Monday-Thursday 8.30 am – 5.00 pm, Friday 8.30 am – 4.30 pm
• Contributory Pension Plan
• Life Assurance of 2x Salary
• 25 Days Holiday plus Bank Holidays
• Free on-site parking
• Free hot drinks on site

If you are interested in a career at Dalroad Norslo, send your cover letter and CV to us below or email [email protected].

This advert closes on Sunday 28th February 2021. Dalroad Norslo’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.