General Information

Terms of Service

Minimum Order Value
As of 1st April 2021, Dalroad’s minimum net order value is £75.00.

Standard terms are proforma (payment in advance) for non-account holders. We are able to offer 30 days end of month payment terms subject to satisfactory references. Any parts ordered that are not held as a stocked item, will not be ordered from the manufacturer until payment has been received in full.

We accept the following methods of payment:
Debit card
Credit card (from UK credit account customers only)
Bank transfer


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Our prices are quoted excluding VAT (unless otherwise stated). VAT will be charged at the current rate of VAT at the time of delivery. Our quoted prices exclude delivery charges (except where the price is stated to include delivery) and this should be added to the total purchase, if delivery is required.

We are confident that the products you purchase will be suitable for your application. Should you wish to return any items for any reason, please contact our Customer Services team directly for agreement to receive the items back. Thank you.

Return Conditions

Any product return must be authorised by Dalroad Norslo. We will issue a returns authorisation number that must be sent with the product return.

Any product returned must have been supplied by Dalroad Norslo within the last 12 months. Products must be standard stock items, special order items may not be returned unless it is a warranty claim. Where applicable all products must be returned with factory default set-up. Where applicable all custom installed software must be removed prior to return.

If agreed, non-warranty returns must be returned in its original packaging, which must be clear from any additional packing tape or markings of any kind. Cables either connected to product or loose must not be cut or altered in any way. All instruction or user manuals supplied with the product must be returned with the product. The lot numbers on the product and the outer packaging must match.

Each return may be subject to a handling fee, which can be advised on request when speaking to Customer Services. This handling charge is dependent on the return meeting the above conditions and may vary when items are received and inspected.

If a returned product within its warranty period is found to be faulty Dalroad maintain the right to decide whether to repair it or replace it with a new or service exchange product. It is at Dalroad’s discretion whether or not to issue a credit for the product

Using DPD and local same day couriers, we offer a range of carrier services to suit your every requirement.

All orders are processed on the same day during our working hours. Orders placed before the 3:00pm cut-off time can be shipped the same day for the next working day delivery (UK Mainland only), if requested.

As of 1st October 2019 our service charges are as follows:

 UK Services Transit Time (days) Carriage Charge (GBP) Carriage Charge (EUR) Volume (25kg max)
Next working day 1 £10.75 per carton
(Offshore & Highlands – Next day) 1 £37.25 per carton
(Offshore & Highlands – 2 day) 2 £29.00 per carton
Next working day before 12pm 1 £17.35 per carton
Next working day before 10:30am 1 £30.85 per carton
Saturday/Sunday 1 £29.00 per carton
Saturday/Sunday before 12pm 1 £39.75 per carton
Saturday/Sunday before 10:30am 1 £44.75 per carton

All prices quoted for export orders are EX WORKS.

Company registered in England and Wales No. 02860933

Registered address: Bramingham Business Park, Enterprise Way, Luton, Bedfordshire, LU3 4BU

VAT number: GB 639 8494 77

Our prices are quoted ex-VAT, and delivery charges should also be added if delivery is required. See the above section for our carriage rates.



We are ISO 9001:2015 registered. Certificate number 441307

Regulatory Policies

Terms and Conditions document

Code of Conduct document