General Information

Terms of Service

Minimum Order Value
As of 1st April 2021, Dalroad’s minimum net order value is £75.00.

Standard terms are proforma (payment in advance) for non-account holders. We are able to offer 30 days end of month payment terms subject to satisfactory references. Any parts ordered that are not held as a stocked item, will not be ordered from the manufacturer until payment has been received in full.

We accept the following methods of payment:
Debit card
Credit card (from UK credit account customers only)
Bank transfer


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Our prices are quoted excluding VAT (unless otherwise stated). VAT will be charged at the current rate of VAT at the time of delivery. Our quoted prices exclude delivery charges (except where the price is stated to include delivery) and this should be added to the total purchase, if delivery is required.

We are confident that the products you purchase will be suitable for your application. Should you wish to return any items for any reason, please contact our Customer Services team directly for agreement to receive the items back. Thank you.

Return Conditions

Any product return must be authorised by Dalroad Norslo. We will issue a returns authorisation number that must be sent with the product return.

Products must be standard stock items, special order items may not be returned unless it is a warranty claim. Where applicable all products must be returned with factory default set-up. Where applicable all custom installed software must be removed prior to return.

If agreed, non-warranty returns must be returned in its original packaging, which must be clear from any additional packing tape or markings of any kind. Cables either connected to product or loose must not be cut or altered in any way. All instruction or user manuals supplied with the product must be returned with the product. The lot numbers on the product and the outer packaging must match.

Each return may be subject to a handling fee, which can be advised on request when speaking to Customer Services. This handling charge is dependent on the return meeting the above conditions and may vary when items are received and inspected.

If a returned product within its warranty period is found to be faulty Dalroad maintain the right to decide whether to repair it or replace it with a new or service exchange product. It is at Dalroad’s discretion whether or not to issue a credit for the product.

Return Authorisation Number

If you wish to return an item you will need to contact our customer services to authorise your return on 01582 505 252 or email Lines are open 8:30 – 17:00 Monday to Thursday and 8:30 – 16:30 on Friday and our experienced Customer Service team will be happy to take you through the process.

The customer is responsible for all postage costs for products returned unless this has been specifically agreed and confirmed in advance with the Customer Services Department.

Dalroad Norslo will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.

Upon receipt, all products will be inspected and you will be contacted by our customer service team outlining the options available to you.

Please Note: No returns will be accepted without a Dalroads Returns Authorisation Number.

If you have any further questions please contact our team by email at

Using DPD and local same day couriers, we offer a range of carrier services to suit your every requirement.

All orders are processed on the same day during our working hours. Orders placed before the 3:00pm cut-off time can be shipped the same day for the next working day delivery (UK Mainland only), if requested.

As of 10th January 2022 our service charges are as follows:

 UK Services Transit Time (days) Carriage Charge (GBP) Volume
Next working day 1 £11.30 max 25kg per carton
(Offshore & Highlands – 2 day) 2 £39.10 max 25kg per carton
Next working day before 12pm 1 £19.10 max 25kg per carton
Next working day before 10:30am 1 £32.40 max 25kg per carton
Pallet 1 £75.00 25kg plus (per pallet)

All prices quoted for export orders are EX WORKS.

Company registered in England and Wales No. 02860933

Registered address: Bramingham Business Park, Enterprise Way, Luton, Bedfordshire, LU3 4BU

VAT number: GB 639 8494 77

Our prices are quoted ex-VAT, and delivery charges should also be added if delivery is required. See the above section for our carriage rates.



We are ISO 9001:2015 registered. Certificate number 441307

Regulatory Policies

Terms and Conditions document

Code of Conduct document